Moosejaw

I bought this 55qt cooler about 2 years ago. Absolutely love the cooler and its been great.

The only problem is the weather stip on the cooler door has got soft i guess you could say. It used to seal real good to where when the drain plug was screwed out it would "chug". Now it doesnt and ice dont last as long.

Just wondering if i can get a new seal is all. Thanks and again love the cooler and you guys have been great.

I feel Walmart Chinese crap

Products are way over priced and never even close to a quality product!

POS already broke the zipper!

Fix my cooler or send me no ones I bought them thinking I was buying a good product they were made like the yeti bag coolers but had for like 3 weeks and the zipper just broke on both of my coolers and it's not like they are $5 coolers I give over $100 a piece for them at Walmart and coolers work really well until zippers broke

I was zipping the zipper shut and it broke cannot get a hold of anyone at The color company to see about getting it fixed or replaced

Phone calls will not go through on the number provided. Need a replacement zipper.

It was a gift, so don't have a receipt.

Its brand new and unused. The zipper broke on opening first time.

A family member purchased a physical gift card from Moosejaw online. It didn't arrive.

He forwarded the receipt to me. I contacted Moosejaw- and they said they've sold to Dick's and no longer keep those records. What did they offer, to resolve the issue, you might ask?

Absolutely nothing. Customer service hung up on me twice.

We got sat and our order taken as soon as we got there and then waited over an hour, when we called over a waiter he said our waiter messed up terribly and they just put our order in, and it will be another 2030 minutes. Though a table who came in 20 minutes before we left already had their food. (less than a 10-minute wait for more people)

Since you were required by *** I can't seem to get a hold of anybody and I need help and I want to talk to somebody by phone not chat I'm a human being not a number

Separate shipments. Both came in timely fashion.

Service rep was very helpful. Will buy from this company again

I just noticed we were charged 2x for 1 sleeping bag...make sure you review your statements for double dipping! The sleeping bag is great but I didn't want to pay double for it! :(

order backpack, came without the tag attached to the product, holes in the plastic cover, and obvious signs of prior use. Was sold as NEW. Shady business - don't be a patron.

Customer service seems non existent no one replys back

Extremely disappointed in the quality assurance and customer service offered by Moosejaw. I paid for a Fjallraven Backpack that arrived dirty, without all tags, and had USED items in the bookbag which included: a crumpled up Walmart bag, used hair ties, bobby pins, dirty old charm bracelets clearly from a summer camp, and crumpled up stickers.

I then reached out desperate to customer service because my son starts school tomorrow. I opened the bookbag expecting to find a pristine condition bag that I could prep for my son's first day of school. Instead I am greeted with a used bag that clearly was not checked by whoever receives the returns. Unlike a normal company that would offer apologies and be appalled by the condition in which this item was received, I was greeted by a lackluster response as if this is to be expected.

The offer was to exchange the product (while I pay for shipping?!?) that would not arrive until next week. Not to mention the nightmare of not having all the original tags on the used item I received. Will I be penalized further for your mistake? I am so thoroughly disappointed in the response and at the very least expected an apology and a refund for the mistake.

Working in customer service and hospitality as a Sales Manager, I am appalled at how this has been handled. For a company that has "I guarantee that this will be the best customer service you've ever had" I expected a lot more.

I ordered a jacket on November 28 and it is December 14 and still has not arrived. The estimated delivery was December 11.

They promise a 20% discount for first orders; however, they don't tell you it is for regular price only. I found out later when I called customer service that they do not offer any more discount if the item is on sale.

Also, they promise your order is going to be delivered in two days, but it takes them weeks to really deliver your items. I believe this website is not keeping their promises.