It's been 10 days since I placed my order, and they keep delaying shipping. I was promised priority shipping as an apology for the delay, but when I finally received a shipping notification yesterday, it was for regular shipping. In addition, when I click on the...Read more
I didn't like
- Not receiving my purchased item
Moosejaw - Used clothes for new prices
I purchased what I thought was brand new clothing from Moosejaw. I paid brand new clothing prices for Patagonia. I received several pieces each with the "Worn Wear" tags sewn in the seams. How dare a company not advertise the clothing is used, repaired, laundered, and resold for FULL PRICE OF NEW?
Placed an order with "free 2 day shipping". Upon learning from an email notification that item I brought will ship after 10-days. So I called. The customer service (if you call it that) said it is a 2-day shipping from the day they received the item from the...Read more
I ordered two in-stock items on Moosejaw and received an e-mail a few days later that one of the items was out of stock. The fact that it was shown to be in-stock was due to errors. Therefore, they would give me a 15% discount for any items on the website. I never...Read more
Ordered a pair of Keen Hiking shoes for less than $68. Received an e-mail about the order and saw that I was billed for TWO pair at $93.99 for a total of $187.98 Got back on the website and not to my surprise the price had been changed to $93.99. After going to the...Read more
I didn't like
- Being misled
Short Review on February 26, 2017
I have been a long time customer of Moosejaw. I grew up on Moosejaw. MJ is a Detoit delicacy. That has all changed. When anyone sells out, it's a bummer. When a company sells out to Walmart then you better be prepared to lose loyal customers. I hope the $51M tastes disgusting. I vow to never purchase from MJ again. Gross.
Ordered one jacket from Moosejaw, but received another. When I went on their site to return it, all the options led me to a link for creating a shipping label for $7.95. I contacted them to request a comped label, since I was returning a product they'd sent in error. I...Read more
Canada Goose Jacket Review
Got a bran new 900$ Canada Goose jacket .... with old car keys in the pockets....what ??!!!
Moosejaw Customer Care Review
They're so busy trying to be funny they totally forgot that they need great customer service too. They remind me of the annoying kid in school. The one who thinks he's really funny but he's just an annoying pita that no one likes. Work on your customer service skills, return policy, and give up the comedy act (you suck at it)
I only went to this website Moosejaw, because they were the only online site I could find the item I was looking for. I bought a woman's Patagonia jacket on Moosejaw website for advertised price of $199.00. With a purchase of this amount, it was advertised that I would...Read more
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