The customer care at Moosejaw is what I would classify as “inconsistent”. I ordered a pair of boots from Moosejaw online. Obviously it’s difficult to size things properly when you order things via the Internet, but I was fairly comfortable ordering them because I have...Read more
So Moosejaw just lost a good customer over roughly $5! They say that they price match but whenever I call them and ask the to price match a competitor, they do it BUT then add tax. Now I know that they have to follow tax laws but I also know that they can adjust the...Read more
I ordered some stuff on moosejaw.com. What horrible customer service. First of all, when you call they have this horrible recording you have to listen to of a Winston Churchill speech. It's occasionally interrupted by the annoying voice of a young woman who tries to...Read more
Moosejaw - Awesome purchase
I recently purchased a new Yeti 45 from Moosejaw online store. Not only was it over $70 cheaper than everywhere else, it was the special edition color that is real hard to find local. The shipping was quick, think it took about 5days to get here and it was in perfect condition. Awesome purchase..!
It's been 10 days since I placed my order, and they keep delaying shipping. I was promised priority shipping as an apology for the delay, but when I finally received a shipping notification yesterday, it was for regular shipping. In addition, when I click on the...Read more
I didn't like
- Not receiving my purchased item
Moosejaw - Used clothes for new prices
I purchased what I thought was brand new clothing from Moosejaw. I paid brand new clothing prices for Patagonia. I received several pieces each with the "Worn Wear" tags sewn in the seams. How dare a company not advertise the clothing is used, repaired, laundered, and resold for FULL PRICE OF NEW?
Placed an order with "free 2 day shipping". Upon learning from an email notification that item I brought will ship after 10-days. So I called. The customer service (if you call it that) said it is a 2-day shipping from the day they received the item from the...Read more
I ordered two in-stock items on Moosejaw and received an e-mail a few days later that one of the items was out of stock. The fact that it was shown to be in-stock was due to errors. Therefore, they would give me a 15% discount for any items on the website. I never...Read more
Ordered a pair of Keen Hiking shoes for less than $68. Received an e-mail about the order and saw that I was billed for TWO pair at $93.99 for a total of $187.98 Got back on the website and not to my surprise the price had been changed to $93.99. After going to the...Read more
I didn't like
- Being misled
Short Review on February 26, 2017
I have been a long time customer of Moosejaw. I grew up on Moosejaw. MJ is a Detoit delicacy. That has all changed. When anyone sells out, it's a bummer. When a company sells out to Walmart then you better be prepared to lose loyal customers. I hope the $51M tastes disgusting. I vow to never purchase from MJ again. Gross.
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