Moosejaw

Phone calls will not go through on the number provided. Need a replacement zipper.

It was a gift, so don't have a receipt.

Its brand new and unused. The zipper broke on opening first time.

We got sat and our order taken as soon as we got there and then waited over an hour, when we called over a waiter he said our waiter messed up terribly and they just put our order in, and it will be another 2030 minutes. Though a table who came in 20 minutes before we left already had their food. (less than a 10-minute wait for more people)

Since you were required by *** I can't seem to get a hold of anybody and I need help and I want to talk to somebody by phone not chat I'm a human being not a number

Separate shipments. Both came in timely fashion.

Service rep was very helpful. Will buy from this company again

I just noticed we were charged 2x for 1 sleeping bag...make sure you review your statements for double dipping! The sleeping bag is great but I didn't want to pay double for it! :(

order backpack, came without the tag attached to the product, holes in the plastic cover, and obvious signs of prior use. Was sold as NEW. Shady business - don't be a patron.

Customer service seems non existent no one replys back

Extremely disappointed in the quality assurance and customer service offered by Moosejaw. I paid for a Fjallraven Backpack that arrived dirty, without all tags, and had USED items in the bookbag which included: a crumpled up Walmart bag, used hair ties, bobby pins, dirty old charm bracelets clearly from a summer camp, and crumpled up stickers.

I then reached out desperate to customer service because my son starts school tomorrow. I opened the bookbag expecting to find a pristine condition bag that I could prep for my son's first day of school. Instead I am greeted with a used bag that clearly was not checked by whoever receives the returns. Unlike a normal company that would offer apologies and be appalled by the condition in which this item was received, I was greeted by a lackluster response as if this is to be expected.

The offer was to exchange the product (while I pay for shipping?!?) that would not arrive until next week. Not to mention the nightmare of not having all the original tags on the used item I received. Will I be penalized further for your mistake? I am so thoroughly disappointed in the response and at the very least expected an apology and a refund for the mistake.

Working in customer service and hospitality as a Sales Manager, I am appalled at how this has been handled. For a company that has "I guarantee that this will be the best customer service you've ever had" I expected a lot more.

I ordered a jacket on November 28 and it is December 14 and still has not arrived. The estimated delivery was December 11.

They promise a 20% discount for first orders; however, they don't tell you it is for regular price only. I found out later when I called customer service that they do not offer any more discount if the item is on sale.

Also, they promise your order is going to be delivered in two days, but it takes them weeks to really deliver your items. I believe this website is not keeping their promises.

This seems to be sort of like a regional REI. You earn purchase credits usable at the store on every purchase, more if you pay full price.

They seem to carry higher-end items with associated prices, but you can find some good bargains on sales, and the purchase credits are nice (especially when they've got a credit special going on). Customer service has been helpful the one time I called, and the free 2-day shipping to WA state is a bonus.

I almost feel bad for this company because it seems like they're trying. They just can't seem to get anything right.

I ordered an Exped Megasleep 25 sleeping bag. When the box arrived I noticed they sent me the 40 degree version which is a cheaper and lighter bag. No big deal. I contacted them and they sent me a return label.

A few days after not hearing anything, I contacted them and looked up the tracking number. The package had made it back to the warehouse, but a replacement was never sent. Moosejaw promptly told me the bag I ordered was out of stock but I could mail it back for a refund minus the cost of fees... I sent them a screenshot of the confirmation that the bag was already back in their warehouse.

No reply... I sent yet another email. This time I was told that the refund should appear shortly and that $20 worth of rewards would be added to my account as compensation for the mix up. No problem.

Days later, less than $15 worth of rewards has been added to my account and I'm still waiting on the refund...

So far I'm about 2 weeks into this ordeal. I should've just bought it on Amazon and been done with it.

I have not received my North Face Jacket.... wondering when it will be here....

When I saw the Granite Gear pack for a ridiculously low price I immediately placed an online order. Then a friend’s comment made me check out Moosejaw’s reviews.

Honestly, I have never seen so many bad reviews, but I had already placed the order. Two business days later and the first item arrived, the next day the second half of the order arrived. Both exactly what I ordered, in perfect condition, and in record time.

My experience with Moosejaw...5 stars! Thank you Moosejaw!

I ordered black diamond rock climbing shoes. There was no order number and the link to review my order was broken.

Estimated arrival date: July 5th. It's July 12th. I understand orders can take a while but over a week after the date?

I'm starting to get worried. Are you guys even a legitimate store?