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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy

Ordered a coat at a comparable price to other sites but wanted to take advantage of the promotional 2-day shipping. The package was sent via USPS with inaccurate tracking information.

It turned out to be five days instead. Do not run promotions if you are unable to honor them as some of us have to set aside time to received packages. Now I am attempting to return the item to no avail as the e-mails are not being sent and instead I'm given "virtual high-fives". The language used on the site is very informal and condescending in a way that I can only imagine is supposed to appeal to some sort of demographic.

I found it to be very confusing and unprofessional especially since the transaction confirmation e-mail sent also uses the same informal language. A confusing and ultimately incompetent business.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Moosejaw. The most disappointing about smartwool womens corbet 120 jacket from Moosejaw was not receiving my purchased item and business practice and attitude Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Moosejaw.

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