filters
state:
Show
city:
Show
product:
Show
I ordered two in-stock items on Moosejaw and received an e-mail a few days later that one of the items was out of stock. The fact that it was shown to be in-stock was due to errors. Therefore, they would give me a 15% discount for any items on the website. I never...
Read more
#1134871
Reply to reviews
Ordered a pair of Keen Hiking shoes for less than $68. Received an e-mail about the order and saw that I was billed for TWO pair at $93.99 for a total of $187.98 Got back on the website and not to my surprise the price had been changed to $93.99. After going to the...
Read more
1.0
I didn't like
  • Being misled
#1100311
Reply to reviews
Ordered one jacket from Moosejaw, but received another. When I went on their site to return it, all the options led me to a link for creating a shipping label for $7.95. I contacted them to request a comped label, since I was returning a product they'd sent in error. I...
Read more
#1010950
Reply to reviews

Short Review on February 26, 2017

Moosejaw
#1013878
I have been a long time customer of Moosejaw. I grew up on Moosejaw. MJ is a Detoit delicacy. That has all changed. When anyone sells out, it's a bummer. When a company sells out to Walmart then you better be prepared to lose loyal customers. I hope the $51M tastes disgusting. I vow to never purchase from MJ again. Gross.
Comment
Show

Canada Goose Jacket Review

Moosejaw
#991624
4.0
Details
Got a bran new 900$ Canada Goose jacket .... with old car keys in the pockets....what ??!!!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Moosejaw Customer Care Review

Moosejaw
#971173
1.2
Details
They're so busy trying to be funny they totally forgot that they need great customer service too. They remind me of the annoying kid in school. The one who thinks he's really funny but he's just an annoying pita that no one likes. Work on your customer service skills, return policy, and give up the comedy act (you suck at it)
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Moosejaw Shipping Service Review

Moosejaw
#922772
1.7
Details
Will never do business here again. Moosejaw not only blew the order, but customer service at Mooooosejaw is worthless. Did nothing to help, except eat the shipping charge. What should have been 10 days max. turned into 18. No longer shopping online or at their stores. Complete fail on Moosejaw. They suck!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Location
Product or Service Quality
Value for money
Warranty
Website
I only went to this website Moosejaw, because they were the only online site I could find the item I was looking for. I bought a woman's Patagonia jacket on Moosejaw website for advertised price of $199.00. With a purchase of this amount, it was advertised that I would...
Read more
#966811
Reply to reviews
Ordered a coat at a comparable price to other sites but wanted to take advantage of the promotional 2-day shipping. The package was sent via USPS with inaccurate tracking information. It turned out to be five days instead. Do not run promotions if you are unable to...
Read more
1.2
I didn't like
  • Business practice and attitude
  • Not receiving my purchased item
#965929
Reply to reviews
It is so frustration to order an item online, pay for it in full and never receive it. Moose Jaw has awful customer service and I think they are hoping customer who order will forget they ordered something paid for it without receiving the item. I had to file a claim...
Read more
1.0
I didn't like
  • Not receiving my purchased item
#958408
Reply to reviews
Moosejaw - Too good to be true
Moosejaw - Too good to be true
(READ FIRST: Heads up because I hate having my time wasted and I know you do too, this review contains nothing negative whatsoever about Moosejaw. If you came to this site because your pissed at Moosejaw or REI or life or need to satisfy your confirmation bias or...
Read more
4.9
I liked
  • Good value
  • Return and exchange policy
  • Quick shipping
#938926
Reply to reviews
After waiting for weeks for the delivery of four shirts the box arrived, and it contained the wrong shirts and one that was correct was dirty. It was delivered in a dirty bag, almost looked like a return item. So I went online to chat on their site and every time I...
Read more
I didn't like
  • Wrong items delivered
#865271
Reply to reviews
Placed an order for Merrel MOAB ventilators. Next day received a voicemail saying that they were sending it to a different address than the one I put on the order. I called back immediately and just got an obnoxious voicemail saying that they weren't available with no...
Read more
1.0
#831934
Reply to reviews

Contact Moosejaw

Mailing Address:
Moosejaw
32200 North Avis Suite 100
Madison Heights, MI 48071
Phone:
(205) 856-2544
More

Moosejaw Products and Services

Deehawkins72@yahoo.com my complaint is that I had a15 percent discount on this email address and I try to use that discount but I was refuse because the item that I tried to purchase had a promotion code yay20. This credit was award to I because they send the wrong...
Read more
Ebony, Virginia
#820145
Reply to reviews